First find out specific troubleshooting guide on your Operating Manual
(download is available on: http://www.turnerbiosystems.com/doc/manuals/Fluorometer-luminometer-manual-how-to.html)

1. Contact your local Promega Product specialist. She/He will help you understanding if your luminometer could be fixed on your side saving time and money and checking if your unit is under warranty.
2. E-mail or fax us a short failure description. Pease wait for our answer before shipping the instrument.
3. In case your luminometer needs service, provide an external surface decontamination.
4. Fix the internal Items like plate carrier or arms that could be damaged during shipment.
5. Pack the instruments with accessories in a box (the original box must be preferred)
Under warranty / under warranty extension:
6. Belsar will arrange a pick up from your laboratory.
Information required via e-mail / fax: / +39.0331.844927
Name, address, #floor, telephone number, timetable, size and weight of the box, type of instrument, kind of failure.
Out of warranty
6. Send it by your preferred carrier to the address below.
If needed Belsar could arrange a pick up from your laboratory (shipment cost will be charged on the repair bill).
Terms (out warranty)
A quotation will be available within 3 labour days. Repair will be done, within 3 days, once your Purchase Order is transmitted.
Quotation is free of charge.
Labour cost: Euro 80,00/hour
Warranty on repair service (for the same kind of failure): 90 days on spare parts and labour (shipment excluded).
Payment 30 days from the receipt of your instrument back, wire transfer. Invoice will be packed together with the instrument.